Leadrix AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.
1. Information We Collect
Information You Provide Directly
- Contact details such as name, email address, and phone number provided through forms, booking, or account registration
- Business information including company name, industry, and operational details shared during onboarding
- Payment information processed securely through our third-party payment processor (we do not store raw card data)
- Communications and feedback sent to our support team
Information Collected Automatically
- Usage data including pages visited, features used, click patterns, and session duration
- Device and browser information such as IP address, browser type, operating system, and referring URLs
- Cookies and similar tracking technologies (see Section 6 below)
Information from Third Parties
- Data from integrated CRMs, calendars, or platforms you connect to Leadrix AI (e.g., Salesforce, HubSpot, GoHighLevel)
- Call and conversation data generated by our AI voice and chat agents on your behalf
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our AI automation services
- Process transactions and send related billing communications
- Configure and deploy AI agents according to your business requirements
- Send service-related notifications, technical updates, and support messages
- Analyze usage trends to improve platform performance and user experience
- Comply with legal obligations and enforce our policies
- Communicate about new features, offers, or events (you may opt out at any time)
3. Sharing of Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: Trusted third-party vendors who assist with hosting, payment processing, analytics, and customer communications — bound by confidentiality agreements
- Integrated Platforms: Tools and CRMs you explicitly authorize Leadrix AI to connect with
- Legal Authorities: When required by law, regulation, or valid legal process
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the successor entity
4. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, maintain active service subscriptions, or comply with legal obligations. Upon account termination, we will delete or anonymize your data within 90 days, unless retention is required by law.
5. Data Security
We implement industry-standard security measures including AES-256 encryption for data at rest and in transit, access controls, and regular security audits. While we take every reasonable precaution, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze site traffic, and support our marketing efforts. Types of cookies used include:
- Essential cookies: Required for basic site functionality
- Analytics cookies: Help us understand how visitors interact with our site
- Preference cookies: Remember your settings and choices
You can control cookie preferences through your browser settings. Disabling certain cookies may limit some functionality.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access a copy of the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data, subject to legal retention requirements
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at [email protected].
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, providing notice through the platform or via email.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: [email protected]
- Phone: +1 (307) 650-2221
- Mail: Leadrix AI, 30 N Gould St Ste R, Sheridan, WY 82801, USA