Refund Policy

This Refund Policy applies to all subscriptions and purchases made through the Leadrix AI platform. Please read this policy carefully before completing your purchase.

1. Subscription Fees

Leadrix AI subscriptions are billed on a monthly recurring basis. Due to the customized nature of our AI agent deployment — including dedicated onboarding engineering, agent configuration, and integration setup — subscription fees are generally non-refundable once the onboarding process has been initiated.

We invest significant resources into each account from day one, including assigning dedicated specialists to configure your AI agent, map your conversational flows, and integrate with your existing tools. This work begins immediately upon account activation.

2. The 14-Day Onboarding Guarantee

While subscription fees are non-refundable after activation, we offer a 14-day guided onboarding period as our commitment to your success:

• Full hands-on support from our AI engineering team
• Dedicated setup of your AI agent, conversational scripts, and integrations
• Iterative testing and refinement before your agent goes live
• Clear communication at every step so you understand exactly what is being built

Our guarantee is that your AI agent will be properly configured and aligned with your operational objectives within this 14-day window. If we are unable to deliver a functioning setup that meets the agreed-upon scope, we will work with you to resolve the issue or discuss appropriate remedies on a case-by-case basis.

3. Credit Purchases

Additional credits purchased through your dashboard or portal are non-refundable. Credits are consumed as your AI agents handle live interactions, and consumed credits cannot be restored. Unused purchased credits remain in your account balance and carry forward as long as your subscription is active.

Upon account cancellation or termination, any remaining purchased credit balance is forfeited and will not be refunded or transferred.

4. Cancellations

You may cancel your subscription at any time from your account settings or by contacting our support team. Cancellation takes effect at the end of your current billing period. You will retain access to the platform and your AI agents until the end of the paid period. No partial refunds are issued for unused days within a billing cycle.

5. Exceptional Circumstances

We understand that exceptional circumstances can arise. Refund requests outside of the standard policy above will be reviewed on a case-by-case basis at our sole discretion. To submit a request, contact us with:

• Your account email address
• The reason for your refund request
• Any supporting information or documentation

We aim to respond to all refund inquiries within 3–5 business days.

6. Chargebacks

If you initiate a chargeback or payment dispute without first contacting our support team, we reserve the right to suspend or terminate your account immediately. We encourage you to reach out to us directly — we are committed to resolving concerns fairly and promptly.

7. How to Request a Refund

To submit a refund request or raise a billing concern, please contact us through any of the following:

• Email: [email protected] — include your account email and a description of your request
• Phone: +1 (307) 650-2221 — Monday through Friday, 9 AM to 6 PM MST
• Mail: Leadrix AI, 30 N Gould St Ste R, Sheridan, WY 82801, USA

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-platform notification. Continued use of the Service after changes become effective constitutes acceptance of the revised policy.